Our company designs and delivers Customer Service Training. Each course combines the fundamentals of customer service with company specific procedures and guidelines that are combined to create a high impact customer service program for Cabin Crew.
Before a company can establish what customer service standards they should adopt, it is important to spend a few minutes talking about why the standards are important in the first place. Standards help set customer expectations. The most obvious reason for setting standards is to help set expectations for customers. And this is where our expertise establishes its foundation for any Customer Service Training Course.
Each and every customer service program that we deliver is customised for the specific needs of each customer. We take time to find out more about the values, brands and standards of each of our customers prior to presenting a suggestion to a programme that can include some of the following subjects at the discretion of each airline:
Customer service training can also include cabin service standards and delivery of on-board products.