In todays climate where competition is rife, customers are demanding that their customer service expectations are not just met, but that they are exceeded. Expectations are exceeded when you anticipate their needs and customer loyalty is built on successful customer service interactions and effective resolution of conflict situations. Exceeding their expectation will result in customer loyalty whereas mediocre service will result in them taking their business elsewhere.
Customers want to feel valued and companies are constantly exploring ways to retain their customers. Having a good relationship with your customers, whether it is internal or external customers, will provide you with immense job satisfaction.
Whatever it is that your company does, when you deliver customer service you enter into a contract with the customer, whereby they buy a product or service and you in turn promise to deliver a consistently efficient service.
The qualifying learner will be capable of: